Comparisons of the different types of materials that hot tub shells are made from. Call us at (425) 485-6059. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . 151 customer reviews of Aqua Living Factory Outlets. International Association of Better Business Bureaus. I know now why they cheaper than other tubs. Pumps: 2 pumps (1 - 2hp pump & 1 - 1hp pump) Jets: 31 Stainless Steel Jets Electrical: Dedicated Plug 115V 20 Amp The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! There have been 32 payments in the . Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. Do yourself a favor and buy a Jacuzzi brand. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. $369,000 Last Sold Price. Learn how to properly clean & maintain the longevity of your spa cover. Everytime the breaker is turned on the tub immediately trips it again. Learn how to avoid this issue and quickly fix it if it does occur. I never asked to cancel the order only to get my tub. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. Calcium scale can build up in the pipes, jets and other components of your hot tub, and it can damage the working parts of your spa. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Only he didnt actually fix it. This is due to breaks in payment and paying less than the monthly minimum. We told them at that time that we had called and cancel our order and received a confirmation. I purchased a tanning bed in 2017 for 2300.00. Gary was great with information and able to answer all our questions without any pressure. The next is probably "how much does a swim spa cost?" I asked if there was something that could be checked, like a sensor. Yet, our baths are about so much more than aesthetics. He removed the front panel (which is damaged), and noticed no wire was connected to the touch pad. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. Follow and subscribe to watch spectacular Rocket League events. They are cheaply made and are not very energy efficienct. They just promised free hot tubs if you bought one and it snowed on Christmas. AWFUL. I ordered a Catalina Luxury Berkshire model from Aqua Living Factory Outlets in Reno NV on 7/2/22. I have been making payments. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. Payment 324861127699. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Spa Pillows are one of the simplest parts of the system to maintain. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. A new work order has been created to diagnose possible pressure issue, with the direction of replacing any removed insulation. So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. BBB Business Profiles may not be reproduced for sales or promotional purposes. LPI, Inc. | Complaints | Better Business Bureau Profile 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Everyone we spoke with or emailed with was unfriendly and unwilling to take one step more to offer solutions or provide assistance. 3 Beds. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. Full Foam. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 5% would be over a 400$ late fee. Did you ever receive it?? Grow your business. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. I have had nothing but problems with this tub since then. It is now 11/9/2020 and still no repairs for the panel or cover. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. After some thought, we purchased the G-7 and just love it. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. for staying informed and competitive in the hot tub market. Here, well show you three incredible luxury, Looking for the best two person hot tubs & spas? It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Still gathering info on the tub my friend got. When shopping for a hot tub, the number of choices can seem overwhelming. By focusing on the motions and movements of the program . The guy that delivered my hot tub that Danielle suggested was awesome. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Is there any information that might be available, so that we might better assist? Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. How much is a. Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers, he says. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. BBB is here to help. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. LPI has so far sent me a subwoofer and a main diverter valve (not needed). Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. I just want my money back. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . We apologize for the delay. Its purpose is to strengthen the They are on Craigslist in my market. Sometimes less is sometimes more, and hot tubs are no exception. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. CEO One of the biggest drawbacks in working with manufacturer direct models is the lack of local service and support especially when it comes to warranties. Beware. We are proud to provide American Made quality hot tubs. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. Home; Services; New Patient Center. Most of them are also by appointment only and are warehouse locations rather than big fancy showrooms. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. We even offer swim spas for athletes and physical therapy. Read about common issues that spa & hot tub owners run into and how to fix them. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . This was built, shipped to the store and then delivered to my house on 10/30/22. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? During the pandemic, I lost my job and worked with LPI on payment arrangements. Login with username, password and session length. Without a doubt I will never purchase anything from this company ever again. There was no Audio system installed. When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. Click on an image below to learn more about the product. Below are must have products from our top sellers. They only care of you pay and once that happens they can stall you for years and never give you anything. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. . Dr. Wellness X-3 Spa. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. With locations across the country youll always find the best deals. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. If you want a professional to help you every step of the way ask for Danielle. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. The customer representatives have been nothing but roadblocks and excuses. Your regional case manager and technician scheduling agent are reviewing case. We make sure the activities are fun and entertaining. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Youre someone who loves to pamper yourself with manicures. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? At this point I was ok with how the tub was functioning and overlooked the shortcomings of the product. So you better learn to work on it. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. We have to have the tub filled by a pool company as we are on a well and can not do it from our well. Here well look at the reasons a leak might occur and what you can do to stop it. Early on I was told to expect a delay due to covid. Upon receiving it home and after the installation I realized that what I purchased is not what I received. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. I have a Huion H610 Pro V2. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. Sincerely. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. So it's mickey moused back together. Customer Reviews are not used in the calculation of BBB Rating. Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. The headrests were missing the magnets that attach them to the tub. Re: Curious about LPI / Aqua Living / Dr Wellness. I told the guy it is hands down the worst buying experience Ive ever had online in my life. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. We currently have been carrying out bucks to fill the tub. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. BUYER BEWARE!!!!!!! One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. September 6, 2021 LPi. Good Luck with that. The original terms for the financing loan were for 18 months, the balance remaining is primarily accrued interest and late fees. I am unable to get the case manager to actually talk to me to resolve this. If I could give zero stars I would. Re: Curious about LPI / Aqua Living / Dr Wellness. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. We are still facing unprecedented demand for our product, with no signs of things slowing down. I wrote LPI,INC on this invoice. I then filed another claim about a month later because they didn't replace the front panel. Read about how to fix it to restore your covers structure and functionality. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. ), then we have the best 4 person hot tubs for you! We are committed to using . I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. If company vaccination rates. The panels are on back order and when the materials are received, these will be made and shipped for installation. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Cailley Hammel. I ordered it July 15th. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Wonder what the long-term implications on quality, service/warranty is. Im yet to get a check for what Ive paid or the financing off my credit report. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I was 4-5 months out from my purchase date and they said it would be done nov 1st . lpi aqua living - jusben.com ***** and **** This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". The account has continued to accrue fees and interest. Im out 500$ , my credit is down 100 points and i have no hottub. lpi aqua living. As of now Im not sure if it will ever be a reality and not just a money scam. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. I have emails from LPI and text from the vendor. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. I used to have a Wacom tablet and the nibs just melted away. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. What else is the plan. I went to the lpi website to file a service request and discovered the website was down. Stay away from Catalina Spas!! Aqua Living Factory Outlets Houston | LinkedIn I was told it would go into production in two weeks (even though it was already supposed to be in production). MSRP - $8199. I own one of these tubs. Compact yet powerful, How much is a swim spa? See details. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. He then sent me a message saying hes canceling the order. We purchased on June 2020 delivered 5/21. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! It came in December of 2021. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. The credit card acknowledged that you would retain the credit on 12/30/22. I loved the G2 model hot tub I bought from them for about one year. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. FOR SALE! I am ready to drive this back to them. Up to $1,000 off your spa! Terrible quality control and customer service. Spas & Hot Tubs Factory Direct Prices - Aqua Living Factory Outlets When it was delivered the entire front panel was damaged and the cover had a tear in it. 459 customer reviews of LPI Inc.. One of the best Manufacturing business at 506 Twin Oaks Dr, Johnson City TN, 37601 United States. . Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. LPI Eliminating Dealer Program. Jacuzzi Group Names Licensing Agency Beanstalk for Global Representation, Pentair Honored for Impact by Real Leaders, PHTA Leadership Certificate Program, Powered by Cornell University. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. They are all under 5k. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Thats just insane for a person being 5 days late to make a payment. Find contact's direct phone number, email address, work history, and more. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. All products are proudly made in the USA. SOLD DEC 9, 2021. We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. Theme by Out the Box. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. BBB Business Profiles generally cover a three-year reporting period. So he came out again. The tub is clearly a lemon and a consumer product claim attorney agrees. I placed an order for a hot tub cover replacement from LPI. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Just wondering cause I just ordered one. Finally, they admitted that the spa that I purchased did NOT have the audio system. SWIM SERIES New Patient Forms; About; Contact Us; lpi aqua living. Some kind words from our happy hot tub owners! Filters are an essential part of keeping your hot tub water clear and pleasant. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. LPI, Inc. | Reviews | Better Business Bureau Profile I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. I really love Huion 's nibs, they're made of a very durable hard plastic. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. Was the hot tub purchase from **** went to a sale at Saco maine store hot tub was there they asked if could deliver it in a couple weeks I put a deposit down they said they would collect the balance when they deliver it they called the day of delivery and said it got damaged by a lawnmower big hole in the side so I asked if they could order a new one they said yes it would be 3 weeks ok. 3 weeks go by I call any news no they will check and call back next week I call no answer call for a week still no answer so I called the factory they had no order tried store agian no answer called another store in so new Hampshire they tell me that modle is discontinued. an outstanding level of service, and prices that cant be beaten. We are currently waiting on quotes from technicians in your area. Read more about 5 Ways Hot Tubs Improve Your Health! He found a wire was not connected at the factory. 4.71 out of 5. What state do you live? I received the cover in early December and there were NO metal strips built in. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Your partner in design. LPIs second manufacturing plant in St. Petersburg, Fla., has not reached its production ceiling, meaning dealers who carry LPI swim spas will be unaffected. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. Per invoices and signed completion of service, the only remaining issues are the panels and pressure diagnosis. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. With detailed information on each of the hot tubs, you will discover new features and what to look. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? Please let us know if it does not meet your needs. Needless to say I never heard from her again. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. The chargeback department advised of accepting it in lieu of refund on 12/28/22. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. Kendrick Content 2023. Weve helped 100s of people find relief from their everyday pains with our spas! One of those you get what you pay for. Fortunately, we are blessed to be on the right side of what this has done in our industry. LPI Acquires Tuff Spas | AQUA Magazine I'm very disappointed with the quality of this spa, and even worse the level of customer service. AQUA LIVING FACTORY OUTLETS - 73 Photos & 12 Reviews - Yelp Add the luxury of a brand-new spa, or hot tub to your home today. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. It took 8 months to get the extra filters that I purchased at original purchase date. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. DO NOT BUY FROM LPI INC!!! ************. Its not how most major manufacturers do it, but that is how they are going. At Catalina Spas we believe in an overall approach to health, exercise and relaxation.