I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. dnata Airport Operations Ci I will always be myself and keep my integrity first. - collgues de tout type comme par tout. Are there particular types of situations that you find distracting? I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I admire the creativity and unconventional thinking in business and arts.". In a previous role, our inventory count was off. Are there any particular courses you recommend that I take?". Onboarding new employees is an expensive and time-consuming endeavor for any employer. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. . For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". The topics included energy efficiency and recycling.". Please help us protect Glassdoor by verifying that you're a Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). I feel that this particular position would take my career exactly where it should be. You should also mention any health and safety related training you have taken. Job Location: Dubai, United Arab Emirates. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. This was disgusting behavior from an interviewer to question my integrity. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Be sure to complete your answer by telling the interview what the outcome was. Onze Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. I am proud of my 3.90 GPA. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. "In additional to my regular responsibilities, my previous employer also asked me to be the head of our social committee. Lamentamos pelo inconveniente. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. The next question was what does API stand for, which I gave the answer. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. focused in Specialized Sales, Merchandising and Marketing Operations. "I have never been told to lie to a fellow employee or supervisor on the job. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "Continued education is vital to me because it allows me to remain current and competitive in this industry. Ask me what a JSON or API is and I will tell you exactly what it is. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The recruitment coordinator immediately called for an initial interview after passing the paper screening. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Sheikh Zayed Road Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Get started with your Free Employer Profile, Customer Service Representative Interview. per informarci del problema. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. ", "I have many accomplishments of which I am proud. Learning how to respond when given a performance review or negative feedback is essential. - How long has this role been vacant? Si vous continuez voir ce The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' I was asked what does JSON stand for and got the first two letters (what is this school)? - Is this a replacement search or a newly created role? Some roles require one or more of the . Are you able to be productive in any environment? Free interview details posted anonymously by Dnata interview candidates. Assure the interviewer that you are most willing to comply with any form of background check they require. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Lack of benefits. Other times, we will mindfully move a job for last because we feel that it makes the most sense. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Dubai Talk to the interviewer about your career progression and what you would like to see in the future. We understand that discretion is one of the measures of excellence. Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Amongst other general interview questions, I was tested on what do acronyms stand for. Offering ground handling, cargo, travel, and flight catering services in 35. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. The process took 3 days. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. It shows that I can take the lead on a project without having my hand held.". This site is protected by reCAPTCHA and the Google It was tedious work, but I knew the result would be worth the time and effort.". The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. Take a few minutes to bring your resume to life for the interviewer. ", "I find myself getting along with most people at work. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. With that said, I can certainly work in an unpredictable environment from time to time. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. I see that you have operations management positions open. Maybe they were unmotivated or preoccupied with their personal life. Read our Terms of Use for more information. Interviewed through hireview app. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I appreciate diversity in the workplace! Fill out a form. om ons te informeren over dit probleem. Contact us here. Followed by 2 technical ,1 managerial round. If I were to be asked to lie, I absolutely would not do that. This way, nothing comes back to bite me later on, as the deadline approaches.". We should prepare about our self very well, I applied online. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. What is a typical day like for you at dnata? ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. Timezone:{%selectedMarker.timeZone%} The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered. My co-worker wanted to go home, and he suggested that I lie about our count. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! A waste of my time! I was asked did I google it? I submitted my application through email. message, please email "The bulk of my industry related education has been on the job training. Sorry I couldn't remember the acronym for one! I am not the type of personality to be pushed around on the job. to let us know you're having trouble. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. "I naturally take on a leader and mentor-ship type of role with my co-workers. And lastly, do you have internal candidates who are also interviewing for this position?". naar If you continue to see this My dream would be to earn a leadership role with Dnata down the road.". Be prepared with specific examples from a recent news story or client reviews. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . What is the interview process like at Dnata? and Terms of Service apply. When factoring in bonuses and additional . Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Simple and easy to understand the process. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I do understand the importance of it, though. Get More Information About Our Dnata Interview Questions. The you ill have a hirevue interview. Talk to the interviewer about your ability to create a variety of potential scenarios. Strong support professional with a Bachelor of Business Administration (B.B.A.) I interviewed at Dnata in Feb 2023. Just yesterday I headed up the installation of a new software module. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". | . A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. . Philippines, {%selectedMarker.primaryContact%} ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. Show that you are proud of yourself and your career accomplishments! Other21 %. United Arab Emirates, Tel:+971 4 3166666 We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I interviewed at Dnata (Manila, Manila) in Nov 2022. Are you someone who can handle stress on the job? para informarnos de que tienes problemas. I interviewed at Dnata (Manila, Manila) in Nov 2022. ", "If I had to choose, I would rather be a dynamic leader. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. ", "I would say that I have a demanding task or project, nearly every day. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. Sorry I couldn't remember the acronym for one! In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. "My interest is to have a long-term and successful career within transportation infrastructure. I interviewed at Dnata (Manchester, England) in Oct 2022. Get started with your Free Employer Profile. This site uses cookies. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Dubai Simple and easy to understand the process. Amongst other general interview questions, I was tested on what do acronyms stand for. Disculpa Often we will leave the tasks that we don't like for last in the act of procrastination. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 3 days. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Aydanos a proteger Glassdoor verificando que eres una persona real. It's always a great idea to have questions ready for the interviewer. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I would always choose honesty over lying, any day.". Written and technical interview conducted. ", "I have a balance of experience between public and private transportation. los inconvenientes que esto te pueda causar. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. para nos informar sobre o problema. envie um e-mail para "I handle stress very well, and when you call my references, they will attest to this fact. The process took 1 week. Interviewed through hireview app. I believe there are always opportunities for leadership - you have to keep your eyes open! Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? This question is not an opportunity to complain about your previous job or company! Working for Dnata gets you recognised and other companies want to grab you. Employee engagement went up, and some powerful connections were made. I have learned a great deal from both public and private work. dnata International Airport Operations Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. enva un correo electrnico a Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I would be delighted to work at Dnata. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. We should prepare about our self very well. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. The most reliable source that I utilize is 'Transport Topics.' I want to grow and improve so the more specific my supervisor can be, the more helpful it is. "I do consider myself to be a creative individual. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Interview questions and answer examples and any other content may be used else where on the site. ". In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. However, being a dynamic leader can make you a proponent for change in the organization. Think about what bothered you about this person and how you were affected by their behavior. . There are also a couple of blogs that I follow including Transport Data and Transport Now. Receiving feedback from a manager or supervisor can be tough. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Completing pre-boarding checking procedures before passengers and flight board planes. There are many options for communication software and messaging applications. Very easy, nothing to hard. Dates shown above are approximate. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Discuss your preferences with the interviewer. Once You Subscribed, Don't Forget To Verify It From Your Email Address. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I am happy to comply with any checks that you need to conduct.". Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. United Arab Emirates, Vice President, Commercial & Business Development I believe it's easier to 'do' rather than 'tell.' After a week, I was called to report to start my duty. It is okay to brag a little bit when answering this question. Dubai Also, what types of career growth opportunities would follow this position? I interviewed at Dnata in Feb 2023. ", "I fully understand why a complete background check is required in this field of work. scusiamo se questo pu causarti degli inconvenienti. After a week, I was called to report to start my duty. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles.