Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Transport and accommodation providers have differing cancellation policies and rules. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. Most Popular. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Log in (or join) to see if you are eligible. 198 User Reviews. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. No need to worry, your credit will still live in My Wallet. This deposit is non-refundable unless your tour is cancelled by us. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. We strive to resolve any dispute amicably. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. We are a Member of ABTA, membership number W325X. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Please check that your passport is valid for 6 months or longer than your intended travel time. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Our agents cannot enter these codes once an order has been placed online. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. Log in to your account on our website and go to My Wallet to view your credit. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. LAST UPDATED: March 3rd, 2023. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Many travel arrangements (e.g. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Travelers are responsible for ensuring that they have all necessary travel documents and visas. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. Some countries also require a machine-readable passport and/or unstamped available pages. StudentUniverse is not an insurance company. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Change rules and fees can vary tremendously. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. All prices are subject to availability and can be withdrawn or varied without notice. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Studentuniverse Refund Policy Coupon Code can be found at this link. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Sometimes airlines provide us with fares we cannot display online, even to our members. Tuition and Fee Policies in the Event of Campus Closure. We will try to reach you again as soon as we can. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. This is very common, just make sure you have the card holder's permission! You will need to know the legal name and date of birth of your friend(s). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. You will need to have their legal name as it appears on their ID and their date of birth. Accommodation (if included) is based on twin share unless otherwise indicated. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. accommodation (c) vehicle rental or (d) other tourist services But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Amendment and cancellation policies differ per hotel. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. It depends on the airlines waivers and if the travel ban actually applies to you. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. A credit or debit card must be used to confirm any booking. Please know that we understand and empathize with your frustration over this situation. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Give us a call back when you're ready to rebook. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. You can also update your email address to a more permanent one on your account any time. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Our agents will give you full details of the itineraries before you book. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Travel & Covid-19: Everything you need to know. Tuition. Baggage is entirely at owner's risk. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. See the chart above for the best number to call. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. However, some countries (Iceland, Greece, etc.) Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. I had leave revoked in the military and had to cancel my trip. How do I book seat assignments and meal requests? Unfortunately if we cant reach you, our agents have to move on to help other customers. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). If you need information regarding visa and other travel document requirements for your trip please let us know. If your ticket was totally unused, itll be for the full amount of the original ticket. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. If you are not finding a price point that works for you, continue to check to see if something becomes available. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. comments . There are also plenty of travel deals available to all young people (18-25 year-olds). Please note that we can *NOT* reinstate your flights for you if you cancel them. Without this, you can be denied boarding. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. You should be aware that costs could increase closer to the departure date. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Please ensure you read the credit details and then give us a call when youre ready to book. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. You are solely responsible for any such fees as well. Good. The tuition rate in force for all programs is based either on program or modality. You agree that you are bound by such additional terms and conditions. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). This table is for informational purposes only. Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Most airlines have issued one free change and you may be eligible to cancel for future credit. StudentUniverse AU has got you covered. StudentUniverse is not an insurance company. The merchant should process the refund through the same technology used to make the original sale. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. StudentUniverse UK has got you covered. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Airlines can deny boarding without the proper identification. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Were all working overtime to try and help as much as we can. Please check your airline's policy to see if you might be eligible for a refund. Vote. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". Please see the chart below to see if your flight is eligible for these rewards. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. All airline tickets must be issued in the name of the passport/photo identity holder. All refunds will be delayed until the situation stabilizes. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Student universe uses tripmate for their insurance policies and they're a complete scam. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. Search for the total number in your party and log in (or Sign up) as yourself. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. The active codes can always be found on our Promo Codes Page. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Airlines can change the price of airfare very frequently based on a multitude of factors. Please ask us to confirm what protection may apply to your booking. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. All airline tickets must be issued in the name of the passport/photo identity holder. If your airline is offering refunds, we can advocate for a refund on your behalf. We really cant speak to any insurance questions. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Please see your booking confirmation email for details of your booking provider and confirmation reference. In some cases, failure to present required vaccination documentation (e.g. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Masks are now mandatory in airports, train stations and other ports of travel. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Anyone can book with us, just not everyone will be able to get access to special discount student fares. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Reviews. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Such recipients may include the overseas travel service providers with whom you seek to make a booking. We know, its very confusing! Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Details of these rights are published at EU airports and are also available from your airline. Please contact us by phone if you are having technical difficulties on our site. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). You must comply with local government regulations. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). You will need to input your traveling companions' details before entering your credit card information. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services.