Ward and departmental safety thermometer results showed improvements across the service. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Where individuals needed support this was provided. Managers monitored the effectiveness of the service and made sure staff were competent. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. The Weekly and Monthly A&E Attendances and Emergency Admissions collection collects the total number of attendances in the specified period for all A&E types, including Minor Injury Units and Walk-in Centres, and of these, the number discharged, admitted or transferred within four hours of arrival. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. People were respected and valued as individuals. The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. The service did not have a major incident policy for the mortuary, although they had started work to produce this. The outpatient department at Eastbourne hospital was undergoing an improvement programme for services provided to patients. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. Staff knew about the psychiatric liaison team based in accident and emergency department and that the team were available 24 hours every day. There were systems in place to support learning, improvement and innovation. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD The senior team demonstrated a significant focus on improving sepsis screening and treatment. 05 November to 12 December 2019 During a routine inspection. It is managed by the East Sussex Healthcare NHS Trust . The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. EMU accepted women from the main acute site once they had given birth and were able to be transferred to receive extra support if required. Conquest Hospital It will also include any special instructions personal to you. Staff knew where to access support and information. Staff felt respected, valued, and were proud of the organisation as a place to work and spoke highly of the culture within the service. Every effort will be made to find an appropriate bed in a single sex area as soon as possible dependent on your clinical requirements. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. We observed safeguarding folders, which identified the safeguarding lead and the referral process. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. This was our first inspection of the Eastbourne midwife unit. Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. This included a workforce development plan, additional consultant shifts and better utilisation of resource plans for access and flow. The trust systems for the management of patient records were new and not yet fully embedded.Patient records had been moved off site and were retrieved when needed but staff reported some delays in this. We inspected the Maternity service as part of our national maternity inspection programme. This was demonstrated through consistently poor audit results despite governance interventions. Our rating of this service improved. Please visit our Insurances Accepted page to learn more. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published The identification, reporting and investigation of incidents had improved significantly since our previous inspection. The trust had introduced an additional daily consultant shift, which meant consultant cover now met the RCEM requirements of at least 16 hours per day. Aurora Behavioral Health System works to make the admission process for our patients as easy as possible. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. Facilities in the department included a dedicated area for patients with mental health needs and for children. The team readily provided emotional support to patients when they were distressed or confused and used appropriate resources to support patients experiencing confusion as a result of dementia. The service controlled infection risk well. If you have any dietary requirements, please speak to the nursing staff and they will assist you. We also inspected one other Maternity service run by East Sussex Healthcare NHS Trust. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. The service struggled with staffing numbers and staff did not always have the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. the service is performing well and meeting our expectations. Inpatient Mental Health Intake & Admissions Process, All of the staff deserve special recognition, What to Expect When Calling a Mental Health Facility, may need to be entered from aurora.boxcarstudiodev.com, Mental Health & Psychiatric Hospitals in Glendale and Tempe, AZ, See what other patients are saying about us, Copyright Aurora Behavioral Health System. Senior staff monitored and updated risks on the service risk register frequently and had initiated a number of strategies to reduce risks. the service is performing exceptionally well. Suspended ratings are being reviewed by us and will be published soon. Any other browser may experience partial or no support. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. The service provided mandatory training in key skills to all staff and made sure everyone completed it. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Your information helps us decide when, where and what to inspect. There remained gaps and inconsistencies in the quality and completion of patient records. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. Published Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and . Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. Strong clear leadership seen, staff felt well managed and well led. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. Large amounts of money or valuables, such as jewellery or electronic devices etc. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. Our reports are here: Conquest Hospital Maternity Unit: https://www.cqc.org.uk/location/RXC01. Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Eastbourne District General Hospital. Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Find out more. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. . Alcohol or any illegal or non-prescription drugs. Staff understood the services vision and values, and how to apply them in their work. Matrons and senior staff felt the matron assistant was a valuable resource, which meant had more clinical time to spend on the ward supporting nursing staff. Conquest Hospital The trust had made clear improvements to the way health records were managed across the organisation. They will help you evaluate transportation services for your patient/client to . Eastbourne District General Hospital is a National Health Service hospital in Eastbourne in East Sussex, England. We rated it as good because: Published Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 The reason for these was not documented in most cases. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. In the same survey the trust performed in line with the national average for 13 questions relating to how they involved patients in their care and worse than the national average in 11 questions. Our rating of this service improved. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Clinical leadership on the unit was strong and supported staff development. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. To begin the process, all you have to do is pick up the phone and call our Patient Services department. Practice changed where required improvements were identified. Nursing staff shared concerns with the level of staffing on most medical wards. However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. Data for the period December 2016 to December 2017 indicated variable performance in RCEM audits. They understood and managed the priorities and issues the service faced. Inadequate Money for the television and phone system by your bedside. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Learn more about PALS. As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. Operated by Southern Service and Stagecoach South East, the . Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. Alongside the falls assessment an individual needs assessment is completed. Please give these to a nurse. Overview. 27 January 2017. Staff were caring and compassionate, working to maintain privacy and dignity of their patients. Demand for mental health services far outstripped capacity. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. Infection prevention and control standards were variable. Daily checks of essential equipment were taking place with records available to confirm senior oversight of equipment checks occurring. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. They provided emotional support to patients, families and carers. They provided emotional support to children and young people, families and carers. However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. Requires improvement The midwifery led unit was closed from the 10 December 2021 until the 21 April 2022 due to staffing challenges. People could access the service when they needed it and did not have to wait too long for treatment. We visited the telephone triage area and the community midwives office. we have taken enforcement action. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. When is meal time and what food can I bring into the hospital? However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. Senior staff told us most wards have full establishment of staff at the start of a shift. Alahna Kindred; Published: 17:34, 30 Sep 2020; Updated: 20:59, 30 Sep 2020; Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). Care pathways used in surgery referred to national guidance from the National Institute for Care and Excellence (NICE) guidance and other bodies such as the British Orthopaedic Association guidelines. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. Eastbourne District General Hospital. there are some services which we cant rate, while some might be under appeal from the provider. HE 55 St Mary's Hospital: admission and discharge registers; 1947-1957 . Acute Admissions Unit - Level 3. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. There were clear and effective processes for managing risk and performance. Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. We saw real warmth in the relationships between ward leaders and nurses and from the HoN towards their wider team. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ The service only employed one play specialist to work cross-site. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. We saw dedicated areas for children in the main outpatient waiting areas. The service had enough medical staff with the right qualifications, skills, training and experience to keep children, young people and their families safe from avoidable harm and to provide the right care and treatment. Hospitals. The journey time between Eastbourne Station and Eastbourne District General Hospital is around 59 min and covers a distance of around 19 miles. 27 February 2020. To use this service you will need to buy a pre-paid card. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. BN25 1DH, In We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. Find Hospitals in Eastbourne listings on 192.com. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. Third party children and adolescent mental health services did not accept assessments after 3pm.