[4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Eli Lilly announced a cap on insulin costs. Stay home if you are sick and advise others to do the same. After a canceled event, StubHub charges the seller for the amount collected. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Set your price or use our recommended price and tap List tickets. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ StubHub's return policy is called the "FanProtect Guarantee". Unfortunately, not all ticket sellers and venues are making it that easy. Today 3/27 #Stubhub updated their policy for CANCELED events. Sorry we couldn't be helpful. Legal Statement. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Angry Fans Say First the Concerts Were Canceled, Then the Refunds But these are unprecedented times.. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? COVID-19 Impacted Events Updates : StubHub If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. By choosing I Accept, you consent to our use of cookies and other tracking technologies. As if the cancellation of sporting events and concerts wasnt enough. In part, thats why theres all the angst. If you don't, we may cancel orders and charge you as provided in our User Agreement. Required fields are marked *. Log in to your StubHub account and click or tap Profile then Orders to view your event status. College basketball conference tournament predictions: Picks for every mens league. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Refunds will be equal to the original purchase price. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. StubHub agrees to refund payments for canceled events Can I change, cancel, or get a refund for my tickets after - SeatGeek But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. StubHub to refund canceled events after pandemic complaints - WGRZ Receive a full refund of your purchase, 2. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Simply go to your. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. That means all of those remaining or yet-to-be-played games hang in limbo. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Unfortunately, not all ticket sellers and venues are making it that easy. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. February 16, 2021 March 13, 2020 by Brett Goldberg. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. No problem. Stubhub does not have the money for refunds and recently admitted so in court. The firm does it on contingency, so you dont pay a fee. Receive a coupon for 120 percent of your original. 72 hours prior to the event). StubHub Refund Class Action Lawsuit - Gibbs Law Group To enjoy unlimited access to our journalism, subscribe today. Thats simple contract law, he explained. But not all companies are offering refunds. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com Farley said refunds should be a piece of cake. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. pic.twitter.com/onFRrGVh6S. Its just missing with no explanation. FORTUNE may receive compensation for some links to products and services on this website. Its a material term of the agreement, Kimmel explained. 2020 CBS Broadcasting Inc. All Rights Reserved. Those will be paid out by the end of May. Live events: StubHub will offer refunds for canceled events after S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Ticket refunds: Rules and one surprising tip for postponed concerts and 2023 CBS Broadcasting Inc. All Rights Reserved. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. What are the consequences if I dont comply with these health and safety policies? By attending the event, you assume all risk of exposure to COVID-19. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Through it all, Marketplace is here for you. They're trying to claw that back. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. But these are unprecedented times.. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. There's class action suits, that they violated their fan protect guarantee," Rossman said. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. StubHub recently stopped offering cash refunds for canceled or postponed events. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. It had already been disbursed to the sellers. StubHub will offer refunds for canceled events but not postponed events. StubHub updated their policy today. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. Events that were postponed or rescheduled won't be refunded, Fowlks said. The Associated Press. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). [1]You already know that. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. But why is insulin so expensive in the first place? Copyright 2023 CBS Interactive Inc. All rights reserved. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. StubHub to refund canceled events after pandemic complaints - USA TODAY Paul Sawers / VentureBeat . Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub suspended that policy in March 2020, following the mass . STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . August 20, 2020 / 6:06 PM Event Cancellation Protection . Fax: 205.328.7234, 603 Duling Avenue [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. It was a waiting game until March 30. Select the ticket group you'd like to sell. But when it came to the current situation, it didn't honor the deal, the suit claims. Yes Read Customer Service Reviews of stubhub.co.uk - Trustpilot Your donation today powers the independent journalism that you rely on. StubHub Returns and Refund Policies And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Unless you want a refund). SBNation.com. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. What do I do if my event is cancelled? How do I get my compensation? This material may not be published, broadcast, rewritten, or redistributed. Call 1-800-GAMBLER. Your email address will not be published. StubHub was pressing hard to get money. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Buyers turn to credit card disputes to recoup cash. Only 120% coupon? ICE Limitations. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Unfortunately, as our complaint alleges, StubHub is breaching its . Viagogo, a tickets marketplace, bought StubHub in February 2020. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. c/o National Registered Agents, Inc. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Unless you want a refund. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Its not acceptable, he said, explaining what to write. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Prefer a cash refund instead? For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Ways to get your money back for an event cancelled due to - Finder In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. How do I know if my event was impacted or where can I see the event status? StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. pic.twitter.com/onFRrGVh6S. Sep 15, 2021, 1:28 PM. That customer may need to try and exchange those tickets, or attend the rescheduled date. 8, Ch. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. All Rights Reserved. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. This may include details from your tickets (so be sure to keep them), or information from the event venue. Its no longer giving refunds, just coupons. With the economy suffering due to COVID-19, customers want their money back, from all sides. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. StubHub updated their policy today. Postponed events may not be eligible for refunds. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Need help getting refunds on canceled, postponed events? Here - WPXI From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Suite 204 r/stubhub - This is how I got my money back from StubHub. I would Avoid close contact with people who are sick. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Thats quite the dramatic turnaround, considering less than a month has gone by. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. StubHub sued over refunds for canceled events during coronavirus 2023 Cox Media Group. Are there rules to follow when attending an event? "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. We will process the refund to your original payment method within 5 days. Receive a coupon for 120 percent of your original purchase*. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Looking for a ticket refund? StubHub reaches agreement to repay StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Stated performance for THIS DATE, THIS EVENT, is canceled. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. The fired Google engineer who thought its A.I. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. StubHub notes it was the first to offer the 120% credit for canceled purchases. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations).