A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. What a scam. StubHub is a scam and a fraud. I am disputing through PayPal. As to the defendants dismissal bid, the court left all challenged claims in place noting that the briefing of this motion and others have been plagued with inefficient tactics. Judge Gilliam opined that some of StubHubs arguments were premature in view of the fact that at the pleading stage, the court must accept every allegation as true. The lawsuit cites several examples in which the site failed to make refunds. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Read the complaint here: StubHub Refund Class Action Complaint I was offered alternative tickets. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. 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The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Come to find I was charged $300 from my bank account. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. I am appalled at their lack of customer service and straight out thievery. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Moreover, the company will be forced to refund its customers. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. "If you have tickets to a show that is postponed, you will be able to select your refund . The U.S. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Until the event id canceled (not postponed) they won't give a refund. A California class-action lawsuit has been filed against the ticketing site StubHub. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Easy sales process: If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Call toll-free from the U.S. or Canada, or chat online with support. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. I tried contacting support and I kept getting the same response. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The new policy offerers a coupon. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. But, as an alternative, the 120% off coupons were also . She told me this escalation process would take 3-5 business days. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. You must contact the Matthew McMillan Settlement Save my name, email, and website in this browser for the next time I comment. Despite the alleged deception, the company's policies did not reflect the actual . I have not received any information on recovery of my money yet. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. This is the first time I have been using this website. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. We'll email you when an event is canceled. Ive been trying to get my money back for 2.5 years with no luck! Sign up to receive our free weekly newsletter. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. They asked me to list it as resale. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. administrator or law firm. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. All Rights Reserved. I bought 2 tickets to a concert in SC that was cancelled. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. At the time of this writing, nothing has been proven in court. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. So Farley filed a credit card dispute against them, and won back his $600. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. The case seeks monetary damages and restitution remedies for consumers. No refund bottom line. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. I am not good at technology. The case seeks both monetary damages to compensate the defendants customers whove been deprived of refunds and punitive damages suitable to deter billion-dollar corporations like StubHub from exploiting the fog of a global crisis to enrich themselves at the expense of eventgoers. If you would prefer a cash refund, simply . It also asked for a reinstatement of the pre-March 20 refund policy. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. NEWS. Top Class Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? All of these happen in 10 minutes. Read the complaint here: StubHub Refund Class Action Complaint. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Enjoy reading our tips and recommendations. Now Im stuck with 4 tickets to a concert I cant attend overseas. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. StubHub has not responded to the lawsuit. Let us know in the comments! The court ordered the company to refund customers if the event was canceled and refund them in full. Further, the voucher never came through! I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. It is the world's largest ticket marketplace. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. Fan rewards: The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. They told me to sell them. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. It is possible to request a refund on a purchased StubHub ticket manually. In the . Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. New cases and investigations, settlement deadlines, and news straight to your inbox. I purchased tickets via StubHub for a concert 3 months in advance. I listed tickets and never heard back that they sold. The court is expected to rule in favor of the plaintiffs at the end of the year. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. For more information about reviews on ConsumerAffairs.com please visit our StubHub denies any wrongdoing or liability. Re: adele show refund. The suit was filed in error, according to the plaintiff. I will never use this company again to buy or sell tickets. The company is accused of failing to resolve complaints from tens of thousands of customers. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The reasoning is due to the financial impact form coronavirus. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Read our Newswire Disclaimer. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. I was a part of this fiascoplease add me. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. THEIR GUARANTEES ARE A LIE. Still no luck. I purchased OHL tickets the day before the game. Lied to me and stole from me. McMillan then asked StubHub to refund his money. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. 01-21-2022 10:07 AM. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. I was denied my request for a refund. StubHub is an American ticket exchange and resale company. The coupon, of course, expired in 12 months. This is not a solicitation from a lawyer. Furthermore, is there a class action suit against Ticketmaster? Many events this past month were canceled. Shortly after, in May, StubHub . I will (apparently) receive a refund, but the damage is done. While the shows are postponed you are in limbo. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Unsubscribe at any time. StubHub is the origin source of the transaction. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Ive used Stubhub for over 4,000 transactions. I purchased six tickets to Hamilton on 12/1/21. According to the complaint, such was the case until the coronavirus pandemic became the new reality. Again, there is another confusion about listing a ticket for sale. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Its policies are not just designed to protect consumers. All rights reserved. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. At regular volume, we can afford to take that risk. Print. I had to do all the work, not them. No resolution and I got no tickets. I want my damn money from the purchase of my tickets!!!! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. I deleted my account. Prices may be higher or lower than face value. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. StubHub is an eBay company that began selling and reselling event tickets in 2000. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. This is a major change for the ticketing industry. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. They never followed up. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. usc athletic training staff,