The most common fleet cards are by Wright Express (Wex) and Voyager. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. How does it work? Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Hopefully they get banned from my state at least. WEX Fleet cards are to be used only for fuel purchases or roadside services. Right during our most busy time of the year. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. On the Policy Management screen, you can edit existing policies or create new policies. This is a fraudulent account. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. Pumacard options Pumacard Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. It is not intended as legal or financial advice. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Our card works at a variety of merchants. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Our card works at a variety of merchants. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Which I give them, but now Im denied? WEX appreciates the BBB bringing this to our attention. Click Issue Money Code. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. WEX is the worst! While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. A few months later an obnoxious debt collection company starts hounding us. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Referral Partners Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Furthermore, there are specific store-branded card networks offered by particular brands. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. They do not give time to make payments. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! They will not help you at all, I had no account number as I had no account. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! I still cant get Wex to just distribute my HSA to my new employer. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Ready for the ultimate credit card processing experience? I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. How can I go about it? A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Anyone recommend an attorney? We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. RIDICULOUS!! Nicole See Who The Worst Processors Are. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. We are FSA account holders that are managed through WEX health. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Store Branded Cards Fleet card offering without a traditional card network. Check out the links below to access frequently asked questions and video tutorials to make your job easier! The card can be used at any gas station that accepts the card. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. WEX fleet cards are used by more than 11 million vehicles worldwide. Hey y'all!!! Deny most claims with no reasons. * Required Field First Name * Last Name * Business Name * State / Province * If you would like to interview Phillip for your story or podcast, please reach out here. This company didnt send me any Cobra benefit and ignored my requests. Still getting notified of late fees We also accept certain types of digital payment methods. Required fields are marked *. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. crazy third time its going on. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Who do I contact? Still, businesses must have specific equipment set up for companies to accept them. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Incompetent fucks. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. All this has to be illegal. Charged to my bank account, we do not own a card. I just got my second invoice from WEX. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. Customer service is miserable. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. SEE WHO SPENDS WHAT, WHERE AND WHEN. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation No cares when I called to tell them a $75 late fee on a $card fee was atrocious. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Exceptions are even color-coded to make them easier to prioritize. In the Policy Number menu, choose the policy that will receive the prompts. Looking that way. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) We called them about an invoice that looked wrong, because there was only one drivers purchases listed. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. This allows us to see the company through a different lens or perspective than we normally would. LOL. Get the latest Health Trends & Insights news in your inbox. We're WEX. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Some cards can be set to require the employee to enter mileage at the time of purchase. Choose the desired product in the Add Limit window, and click Next. This type of billing is unethical at the very least. A confirmation displays. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card.