So although I was pleased that the case would have a positive resolution, I thought it was important to dig a little deeper. It is not our policy to provide refunds for unused days per our terms and conditions for pre-paid rentals. Attorney at Law. Did you by any chance drive into Venice proper to the parking garage there? Hertz Gold Plus Rewards Five Star. please contact our team at Elliott Advocacy through this form. In my experience large companies will bend over backwards to keep a customer despite them being rude, demanding and all around assholes. If you take your baby on a cruise, will you have fun? Do. At this time I had 3 rentals out. Can I get a refund for my Marriott Vacation Club Points? I hope I don't get a ticket, but if I do, so be it. Did we mention it's free? Rent. Can a car rental company really go after you for a 10-year-old bill? 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy, https://www.elliott.org/blog/do-not-sail-list-banned-from-cruising/, https://www.elliott.org/cruises/hate-shore-excursion-credit-card-dispute-refund/, https://www.elliott.org/the-troubleshooter/never-report-credit-card-charge-fraudulent/, https://www.elliott.org/travel-problems/do-not-rent-list-prepaid-car-rental-refund/. Heather had fulfilled all the requirements for the refund of the unused days of the prepaid car rental as per the written terms. Hertz has a terrible track record when it comes to late billing. However, once Heather forwarded the entire contract from her long-term rental in Germany, it was clear she was correct. A preferred level of service - earned with 10 or more rentals in a calendar year. I had a great experience renting from Hertz in September 2019. (I can provide more details of that experience if needed, but the DNR is due solely to the parking ticket.). Car recalls are a common occurrence in the automotive industry, but they can be a source of stress and inconvenience for car owners. But they just don't respond which is why I ended up disputing the charge in the first place. She even became hostile with me when I asked for the refund.. Hertz had made a mistake refusing Heathers refund and slapping her onto the Do Not Rent list. They said no. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-medrectangle-4','ezslot_5',108,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-medrectangle-4-0'); Most rental car corporations own a car rental chain, i.e., many car rental companies are subsidiaries of the same corporation. If you need to speak to someone in person, you can also visit a Hertz rental car location. If I can be of any further assistance, please feel free to contact me at [emailprotected], Thanks for the help, Hall told me. I was DNR on February 7, 2011 for the incident, claiming I made unwarrented comments and threats toward a Hertz employee. I don't know what I did. I wanted to give Hertz one more chance to reconsider its answer, so I contacted it on Halls behalf. I called customer service and they said that since it was over a month since I returned the car they would issue me a full refund. Skip navigation links. In conclusion, you need to be cautious and follow the rules set by hertz in order to avoid landing on the blacklist. They insist you submit your question via web chat, and then they just reply with a generic form letter that made no sense. Thank You for submitting your comments and question to eHertz.. It seems Hertz is doing a poor job of communicating what the charge is for, but it does appear to be their fee for responding to a police agency inquiry. Hertz is horribly mismanaged in my experience. So me and my family have a trip in 2 weeks to texas for the supercross race so I setup a hertz account with my regular credit card as they state you have to have one on file (not for the rental) to start the rental process. He paid Vantage $18,536. I assumed that the misunderstanding had snowballed into her eventual banishment from Hertz. Hertz looks to hire energetic and enthusiastic workers. https://www.elliott.org/cruises/hate-shore-excursion-credit-card-dispute-refund/, Why you should never report a credit card charge as fraudulent when it isnt Hey Hertz! To be clear I don't know if I was speeding on the causeway - as Dario seems to think (and thinks I should have been arrested). Click to reserve your vehicle today. To get off this list, you must first pay your outstanding debt. I was forced to use them after a car accident. But they dont always lead to someone getting banned by Hertz. Once you call the manager, request them to reexamine your case, and if they do, you can have your name removed from the DNR list. Here are the different numbers that you can call depending on the type of issue you are experiencing: Make or change a reservation, or check rates. Then another taxi later that night from our hotel to Avignon rental place to pick up a replacement car - which they upgraded significantly. Should I Pay For Seat Assignment On Allegiant. Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. Keep the note to 2-3 short declarative sentences. Website: Hertz Website no hertz rent a car phone number This article was published on July 21, 2022, and updated on August 29, 2022. just wondering of Hertz's replies wound up in your spam filter email because it didn't recognise their email address or balked at the content.. computers are wonderful that way (and for unwanted spell-check). The bill should show the time and place of the toll charge, the amount Hertz paid and the amount they are charging you, including any fees. That inspired artist Aren Elliott to create this photo illustration. Good to know. She flew back home and assumed that Hertz could quickly correct the misunderstanding stateside. Our help is free. Know the rules before you go, and driving in Western Europe isn't much different than in the States. Got a customer complaint? It turns out that the hotel within the ZTL area had neglected to notify the local authorities of our departure the next day. Rental Car (Off Base): See AMCGRAM for list. Nazis, Bigots, Racists, Trolls will be banned & punted to the Admins. If you are using a car for more than something like 15 days, the short-term lease programs supported by the French Government are an affordable "luxury". Hertz Customer Service Phone Number & Hours. He fired off another email to Hertz. Here is our amended response: Per our policy for pre-paid rentals in Europe, Ms. Steele should have been issued a refund for the unused days. Because I was crossing the border out of Germany, I was charged a fee of about $30.00. I actually found a bill payment service in Europe online that charges in U.S. Called to check on the rental and they said they screwed up and i needed to call customer service and change the card to fully pay with a credit card. It did not state a Highway Fee (they do have toll roads so maybe they don't charge one) but they did say their traffic violation fee was 35.40 euros per fine. Again, I am very sorry for any inconvenience this may have caused. I cant make payments on charges that are not correctly invoiced, he says. They are in bankruptsy right now and they are being sued by customers who were arrested for "stealing" the cars they rented. Everything went smoothly. Unfortunately, this is not something I can overturn and it must be addressed with them at the phone number provided. I say all that to say this: IF you did not disclose you were going to Italy (innocently, of course, without realizing the need to do so) your car might have "tattled" on you and you could have been charged the fee afterwards. Sears couldnt deliver my appliances. No late billing issues there. I wrote an appeal letter February 19, 2011. the DNR was overturned March 1, 2011. But even the best-behaved Hertz loyalty program members can easily lose their rewards. Thank you for contacting the Hertz Customer Care team. I know it's not that much, but I don't understand why they won't provide me more information. I now travel frequently for work and mostly rent with National, though sometimes Avis. Have your driving license so the agent can verify . Not sure what else to do. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Dollars and makes the payment for a fair service charge. You didn't drop down into Italy at all did you? Where is it? (Adding fees instead of raising prices, I guess). His crime? A credit card dispute should only be deployed as a last resort in any self-advocacy mission. If you become hostile and aggressive to the Hertz staff to the extent that authorities have to be called to bring calm, you may end up on the Do not rent list. Michelle. (Im pretty sure Im still DNR with Hertz. Then recently I received a letter from Hertz saying I owed 29.75 Euros (for a violation - but I don't know what violation) and that I was going to be sent to collections. The driver is the one responsible for the ticket. If you can still pay, you should ASAP. Hertz said a partner company that processes toll charges had conducted an audit and found the delinquent invoice. Found it impossible to actually talk to a person. Violate geographical restrictions. She wants Hertz to remove her from its Do Not Rent list and return her account to good standing. Lyft. Hope your Germany/Venice trip was good otherwise, and hope Hertz keeps you on their Good Customer list. I was Presidents Cricle about 5 of those years gernerating about 20k or more each year for Hertz. I told her that I didn't want to argue I just did not like the vehicle they gave me and I wanted a different one. Hertzs response? If you want to avoid landing on the Hertz Do Not Rent list, there are a few things you can do. Vrbo took my $1,270! A: Hertz, like other car rental companies, has a Do Not Rent list of . I assume they will accept a credit card payment. As fair warning to others, rental companies are particularly intransigent on unpaid balances, chargebacks, and other similar items. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I assume you know that DNR has a different meaning in the medical profession. Heather found it impossible to find even one agent at Hertz who was willing to take a close look at the facts of her case even though those facts included the companys own written policy. no biggie here just annoying and more time spent to do this. The list includes specific individuals' names, Social Security numbers, and other identifying information. This service is free of charge for Hertz Gold Plus Rewards customer and is handled directly at the rental location. Help! Uh-oh. Contact Hertz customer service through this form. I never received any correspondence from Hertz indicating that my rental privileges would be suspended and it appears my Hertz loyalty points canceled due to an alleged 10-year-old, $6 charge. ***This is an anti-free speech Anti-Alt-right/Nazi/Right Conservatives, a Pro-LGBT community that supports Black Lives Matter. (8am-7pm CST M-F) Toll Road charges including service fees and administration fees (administered by PlatePass) 877-411-4300. In light of this, the rental company no longer asks you to pay the debt but can not lend you a car. I had never come across a 10-year-old bill in all my years of advocacy. a manager said he would try and locate one. It's not like the no fly list. If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list. The guy said he was at another location. In the end, though, we had a wonderful trip and I can't wait to go again! And keep up the good work.. Just for the record, I have no financial interest in Elliott Advocacy, which is a 501(c)(3) charitable organization. If you got the charge reversed they may well have a go at your credit rating too. That way, you control how and when you pay for your tolls. The concept of being jailed for 2 days for doing 45 mph in a 40 mph zone is incomprehensible. Write to Hertz, simply advising that with the passage of time, you would like to be removed from its DNR list. One other idea: many companies have a daily fee for driving on the roads. 1Why is Hertz charging me for toll charges after 10 years?Banned by Hertz: Can you help me get this straightened out?Can Hertz really charge you for a 10-year-old bill?Can Hertz confiscate your points?Hertz has a terrible track record when it comes to late billingHow long should it take to receive my bill for toll charges from a car rental company?How can you avoid a toll charge on your car rentalHertz: I am very sorry for any inconvenience this may have caused. Customer Service. After all, he's a truck driver and, as a driving professional, should be aware of the rules of the road. Criminals often prefer to hire rental cars with the idea of abandoning them after the break-in. Can a vacation rental host cancel my stay and keep my money? When a customer is placed on a do not rent list and attempts to rent a car from a company, the attendant enters the information into . So the night was saved. Most car rental companies in Mexico default to a manual transmission. Okay - thank you for your reply! In fact, the terms of prepaid rentals in Europe are much more customer-friendly than the ones that apply to U.S. rentals. I highly doubt theyd DNR you for for a small traffic ticket. I had a misunderstanding with a manager at the Ontario Airport. You can contact hertz customer care and plead for a review. If Hertz is going to do something like this, it must be able to provide a detailed invoice. You can call the do not rent department or the customer care desk. 12 22886 000 18th Jan 2022, 8:10am. For example, Avis Rent A Car, you can call their customer service number. If the authorities inform Hertz that the car you rented was used to commit a crime, you may end up on the Do Not Rent list. And so this case is finally over for Heather. Even if the credit card company finds in the consumer's favor; there is no federal statute that makes the credit card company's decision legally binding. Press question mark to learn the rest of the keyboard shortcuts. Here's a good advocacy tale related to Hertz and the Do Not Rent List: Follow up the matter with customer service and ask them to review your case. Hertz Car Rental never fails to deliver the best services. So you think the reason they haven't provided more information to me is that they don't have any? Stories like Halls are not helping, either. I had never come across a 10-year-old bill in all my years of advocacy. Using false documents such as ID or driving license gives a reason for the rental company to blacklist you. Heres how to be removed from the Do Not Rent list (DNR), 3 ways to be removed from the do not rent list. Unexplained charge for extra 250 Euro on my cc statement, could not get any response from Hertz as to what it was for, despite repeated polite attempts. I paid it, got a confirmation number, and called the Hertz DNR number back. 800-654-3131 (US or Canada) 800-654-3001 (International) Emergency roadside assistance. If the person gets a ticket or an accident, Hertz will get to know and you will suffer the consequences. At this time, notifications were sent to the applicable parties for payment of the outstanding invoices. And finally, Heather received a full vindication from Hertz. We may earn a commission when you buy through our links. Their repeated ignoring of my requests for more information was quite frustrating. This topic has been automatically closed due to a period of inactivity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But there's enough gray area to warrant a closer look at a case that landed Castillo on Hertz's Do Not . Synergy Car Hire has options for both credit and debit c Until that is, a Hertz representative told him he had an outstanding bill from 2012, which led to him being banned by Hertz. My vacation rental host wont refund my security deposit. The Customer Service Sales Associate consults with customers on their rental car needs. You should write in detail that you have repaid their debt. You can connect with Hertz: Customer service at 1-800-654-4173. He says the company put him on hold for almost half an hour before telling him it could not provide an invoice. This is how, Credit card disputes: Everything you need to know before you file one, Taking a cruise in 2023? It has been over a year now. I think that is where the confusion began. So Heather found it hard to believe that she was having so much trouble proving her case. If I did something wrong, then of course I will pay any fees associated with it. Jim C says: August 4, 2020 at 11:13 am. Below are a few perks and discounts: 40% off any standard Hertz Rental. These Britrail England Flexi Passes are taking forever to refund. Here are six Zelle scams that will quickly drain your bank account! I told him I did not, and that I have my own insurance. I feel like calling a customer service line might not be the best way to resolve it. Why is Hertz charging me for toll charges after 10 years? Which Way is Luxury Hotel Pricing Going in 2023? Vrbo offered a refund after my husband lost his job. Membership Number: [protected] Rental Record number: [protected] I just rent ONE car (PR [protected]). At any rate, I guess I'll just pay it since I must have committed some traveling violation. Join our "family" of smart consumers today! The second way is by sending a letter to the car rental company. Wage: $15.00/hour PLUS a $2,000 sign-on bonus $500 at 30, and 60 days and $1000 at 90 days. If you can still pay, you should ASAP. This case is a frustrating tale that highlights the depersonalization of customer service in many companies today. Our Customer Care team has reached out to Ms. Steele and apologized for these errors and the confusion in getting this matter resolved. But in this 2014 story for the Washington Post, I noted that some renters did not believe the industry. For $6. In California, where Hall lives, theres a four-year statute of limitations on written debt. If you look at my customer record, you will see I have always promptly paid charges for which I have received an invoice. If there are any additional fees, you should get them within a month of your rental. The car rental company must have seen that Hall was spending tens of thousands of dollars on rentals. So you turned in the rental car at Venice? Generally, you can stay on the do not rent list for as long as the dispute is not resolved.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-leader-3','ezslot_16',116,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-3-0'); For example, a car rental company can keep you on their list forever. Have your driving license so the agent can verify you are on the list. The genesis of the problem that ended with Heathers placement on the Do Not Rent list at Hertz began last winter. I was unsuccessful at contacting Hertz so disputed the charge with the credit card company.