They couldn't finish the drawers because the side panels were drilled wrong. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Horrible JOKE on us! The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? See some of the pics attached with this review. That was when she accused me of being rude, which BTW has become a common defense strategy used by customer agents when they have no valid excuse for their incompetence and inefficiency. When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! You all have helped me to not make a very costly decision. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Closets by Design will help you design a closet. Before commenting, please review our comment policy. Full dressing rooms. I called and spoke to the receptionist, Maggie, to request the owner and/or General Manager's name and she REFUSED to provide the names. Cons. Designers make no money. This closet is also 8 linear feet and it looks exactly like Figure 1 except we have drawers in Figure 2. I am on a campaign. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. All the reviews seemed reasonable to me and therefore, has changed my opinion on even considering this company. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! The owner Brian is about as crooked as you can get. Only 3 drawers on each piece: $1700. They are super pricy, unprofessional and quality is very very poor. You must contact the Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Kelly L. 0. He was here for 14 hours doing a very small closet and a craft L shaped unit. But when all was done the installer had done a wonder job. They lie and the work is not worth it. 2. He did that but did not use electrical wire, he used scotch tape to tape the wires. Follow. THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. One of my brackets has since broken and I might have to contact those jerks again for a replacement! Wondering if a report is missing? The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. Consumers want to see how a business took care of business. The materials used seem a bit cheap to me (compressed wood fiber with cheap handles and hinges) for and $800 food pantry. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . Additionally, we offer various drawer options and shelving choices. Sexual harassment allegations against MasterChef's judges have been flying around the Internet all weekend, stemming from a blog post written by ex-season four contestant Marie Porter (she and her . This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. I called the office and told them I would not pay the balance of the 2nd room until all the panels were in and it was being installed, but I would pay for the one they were working on that day. We are working to get them on the blacklist for the military. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. photos. I am looking for a lawyer here in Florida. big hole in the wall. 5. Custom Closets Closet Design. Closets By Design has an overall rating of 3.0 out of 5, based on over 275 reviews left anonymously by employees. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Customer service, of course, stood behind their employee (whenever that is that I could track them down.) Setting up a free account with Top Class Actions will allow you to receive instant updates on ANY article that you Follow on our website. I built a house Wall to Wall, Floor to Ceiling shelving units. Closets by Design At Closets by Design, we design, build and install custom closets, garage cabinets, home offices, pantries and more. I contracted for this job on 7/25/2022 to have 2 wall to wall, ceiling to floor bookcases installed in 2 of my bedrooms. I am sure the manager himself would have done the same if he was in my position. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . I had a job done a few months ago and the installer was sent without all the panels he needed. Don't apply to this company . And guest what the installer even took some of the shelves which is I know thats belong to my order . Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. First off the Maryland heights branch is the only one I'm commenting on . Founded 2003 With Angi since July 2006. Without ripping the whole thing out and starting over with the correct size pieces, there is no way for me to get the cabinets that I ordered. Compare. You can then Follow the article above, and get notified immediately when we post updates! It wasn't even close to the top of my list of things to get back to urgently. Generally, closets by design are not too expensive. This was a week later. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Sold us a product they in fact didn't have to fit our closets. Create your own closet design rendering with Modular Closet's simple design tool. I did cancel delivery due to work and then I had to wait another 3 weeks. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. It is not even close to be average quality. Flooring sold to me was suppose to be the best quality for a garage floor here in the desert. I wish I would have looked at the reviews about this company before I called them! I took the day off to be there and no one was showing up. California closets did not make sense because they hang on the wall where is these are on the floor. Is this your company? ,Deer Park Long Island ,NY, Closets by Design Products are delivered with Excellent Quality and Workmanship Hamilton New Jersey, Closet World, Closet Dimensions, Closets by design Designer Pay Promise Fraud. The cabinets are beautiful but it has taken three different attempts to get the correct cabinet doors on. I feel your pain. I guess it may be all in the location, and your designer. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. Good luck with your project with No-Closet by No-Design! The measurements are wrong and the advise given Vs what is delivered is absolutely wrong. I called their customer service and she said she'll talk to supervisor but don't believe. I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. I would very much like my full $3, 346 back. The priciest system, Laren, offers the most custom and upgrade finishes such as tempered glass-fronted soft-close cabinet doors and soft-close drawers. I have to talk to the higher boss to at least talk to someone who is sensible. 4. DO NOT HIRE THIS COMPANY. I asked for a price concession, he firmly refused . They called about 4-5 months ago telling me I was scheduled the next day for installation..A schedule date was never authorize by me. Closets by Design advertisements and pricing structures fully comply with the law. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! From start to finish ( and not finished yet) they have been a nightmare to deal with. February 2019: This action was voluntarily dismissed When a complaint is dismissed without prejudice, an amended version of the complaint can be refiled.. January 2019: A class-action lawsuit was filed against Closets By Design for allegedly deceptively offering "illusory" discounts on custom closets, garage organizers, entertainment centers, and home office systems by basing the discounts . June 25, 2016. Required fields are marked *. They still have not been installed in my house. We decided to go with them in the end of April but they didn't have dates available till the first week of June and we a had to change that and we were give the next date in first week of July, Our install was done on 07/05/2017. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. Ultimately I quit and I regret the experience. The Supervisor Mike was supposed to verify if the demo fees were removed as well and he never called me back. every closet is custom designed with many options that determine the price. We design storage systems to completely elevate your home. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. Closets by Design has, and always will, put customers first, including by offering opportunities to make the cost of custom closet, office, and home organization more affordable. Like my Mother always says " you get what you pay for" and the advertising in Valupak should have been my first clue that this would be a disaster! . Our approach is customised to suit your needs. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. 2) The salesperson is pushy and will make a fake call to the manager to get you a lower price; its just a gimmick to convince you. The Closets By Design Lawsuit is Annemarie Newbold v. Closets by Design, Inc., et al., Case No. A link to creating an account may be found here: https://topclassactions.com/signup/. This closet was designed and built by Closets By Design, Manassas Va 703 330-8382. Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. The installer was great but you can only work with what you get! I looked through my emails and do not remember getting any emails from Brian and the company knows I have major medical issues and is taking advantage of me. CA. My advice - just DON'T do it! Design was good but the product itself looks cheap as crap! Closets By Design Lawsuit Says S Are Fake Top Cl Actions. Thanks ~, This is not a professional company; please dont be deceived by the pictures! The American musician swapped two vintage Ferraris for a 1970s Maserati, but is now suing the . It is the consumer's problem and not theirs. administrator or law firm. I responded: "Do I have to wait for another two months? I've called 3 times - no return. The dispute has been resolved. In essence, you are investing about $520 in drawers. This is just the starting range that can spike up to $50,000. Appropriately, this meritless lawsuit was dismissed without any settlement shortly after it was filed and prior to the time any response was required once the Plaintiffs lawyers were advised of the meritless nature of the complaint. Reviews. So I told her: "So you're a liar, right?" You will spend a LOT of time and gas (not reimbursed) and they do not have a CAD system. Anyways some how i got through the situation with so many frustration and un happiness. I am a single Mom and needed the promised income to survive. Can't believe I fell for this scam. We were so nice to them even saying "we know things happen", but after all the RUDE responses and the lack of customer service we finally filed a complaint with the BBB. Also, I was supposed to have 2 years to pay it off, interest free, per the sales rep. Closet by design has been a nightmare to work with since we set a date for installation. In short, please do not use this company as provides the worst customer service and improper installation. I paid a heavy price for a In reality, the suit claims, the products are always sold at those discounted prices, meaning consumers receive no discount at all. After several more attempts to talk to somebody responsible I finally desisted from my efforts. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. I am writing this as a very unsatified customer.