How is this legal for them to keep MY money? I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Copyright 2023 Xperiology. What are you going to do to help your customers? These returns could mean so much to so many people, myself included, as to a difference as food or rent. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I just hope I get my money refunded. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I'm going to contact my credit card to see what my options are. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. It is taking Stubhub about 120 days to process refunds. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Its my first and last time using this site. They could not refund me nor give me the seats I wanted. I WILL NEVER USE THIS SERVICE AGAIN. Will never use Stibhub again unless I get a full tefundk. Buy sports, concert and theater tickets on StubHub! View SeatGeek . You can resell your ticket using either an app or a PC. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Said cancellation was glitch. We're not refunding money at this point,'" Cormier said. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. A lot of tickets sold on stubhub are individual people. Current Ticket Policies: Subject to Change*. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I have been attempting to contact you several times regarding ticket order #553613638. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. It not I guess it is small claims. After another hold the rep told me the manager said the same thing. Their tech team looking into it or b.) I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Where's my refund? - StubHub Community Wrong seats. You aren't supposed to dispute charges because you changed your mind. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. 5. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. This evening I was on Stubhub looking for Lakers tickets for January 2016. They said outta luck. Your service is terrible and not worth the fee. My order for $402.19. NEVER again! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . Hope someone from Spain make a demand withe the corresponding authorities. After the switch, you will enter the email address you use to access the community in order to reset your password. to see the game on TV? YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. No Wonder I See Horrible Complaints. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Its a bull. From that StubHub wallet page you can request a refund instead of keeping the credit. Who should shoulder those cancellation costs? Never use stubhub again. View StubHub Refund Policy. Called stubhub, no help! I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. You should only sell what's actually available. to see the game on TV? I notified a chat type person immediately to tell her I made a mistake. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Your email address will not be published. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Of course! anyone have any advise on how to deal with this? Thanks for stealing my money and for the lack of respect for customer experiences. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. When you mess up, that's your problem not stubhubs and not the original sellers. Problem is, I'd be wearing the "lost" one and would then be denied entry. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. StubHub will contact you as soon as possible. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. I have been attempting to contact you several times regarding ticket order #553613638. Worst Ever. I agree I do not like their return policy. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I don't know how your company seems to think that 120% is of equal value or better. Analytical cookies are used to understand how visitors interact with the website. Can you explain to me how I can still use the credit that I was issued? This cookie is set by GDPR Cookie Consent plugin. "We were only allowed 120 percent credit toward future concerts, not refunds.". At NO stage did they advertise this game as a TBA or TBC date and time. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. It is not specified anywhere in the mobile site and hidden in the desktop version! Read more about our event cancelation policy. If Adele ends up cancelling you will get a refund. Fans outside of North America are defaulted to a refund. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Don't do it! When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. If these are not available, you will likely get a full refund. i am not interested in a credit that expires so therefore am requesting my full refund. I don't even have an account, never purchased tickets but some thief stole my card info. This doesn't make any sense and I transferred these tickets way early on before COVID. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Set your price or use our recommended price and tap List tickets. They said if I disputed it with my CC company they'll cancel my account with them. Any good news for refund for us regrading clear actionable step to get Coachella refund? Is it still taking 120 days? StubHub to refund canceled events after pandemic complaints - USA TODAY Wow. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. You cant change your TOS after purchase. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Highly dussapointed. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. FRAUDULENT COMPANY!!!! I am beyond angry and disappointed. However, from the date selection to the purchase the date was changed. View Vivid Seats Refund Policy. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. NEVER AGAIN will I use STUBHUB. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Or am I screwed. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. 2. Awful company that I hope fails soon. 4.6.2020. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Did you find it helpful? Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . It also noted that its ability to open discussions with Viagogo has been a part of the decision. The potential loss of revenue facing Live. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. I called stub hub because my brother got the wrong seats for a concert. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. The cookie is used to store the user consent for the cookies in the category "Other. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. also the card I used to buy them I no longer have. If any of these tragic events occur, you will be eligible for a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. We waited two hours until they decided to open the door again. Or choose from the following popular destinations. Called them and they said the venue had not marked those seats as obstructed. Not only did it ruin our night, but it also cost us a lot of money for nothing! Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. this company sucks. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). StubHub is offering the retroactive refunds now because the live events industry is opening back up. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Contacted the event, and they said the wristband was already registered to someone else. Danielle is the author of this solution article. He was waiting for someone else to send them to him. These cookies track visitors across websites and collect information to provide customized ads. i have tried to call several times but have been on hold >3 hours on 2 occasions. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Last time I'll probably use StubHub. About WSJ. I don't want a damn coupon, I want my money back! StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund Never Again. Too late to purchase decent seats. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Most of us didn't leave yet! I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. How is this right? i have tried to call several times but have been on hold >3 hours on 2 occasions. NOPE. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Where is my refund? - StubHub Community I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . We greatly appreciate our communitys patience and understanding during this extraordinary time.. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! while we were at work. Save my name, email, and website in this browser for the next time I comment. StubHub stopped guaranteeing cash refunds. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. My girlfriend's 30th bday gift is being ripped off! I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! You will enter your community username and new password and done! We also use third-party cookies that help us analyze and understand how you use this website. Overcharged. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. They bought tickets with promise of money back if the event does not occur. This site is horrible. From that StubHub wallet page you can request a refund instead of keeping the credit. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled $868.64 is a lot of money especially now to just throw away. It was for a special occasion. When I received the tickets it is stamped on them in large lettersStudent ID required! I have been attempting to contact you several times regarding ticket order #553613638. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. All Rights Reserved. Wrong seats. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Tons of others with stub hub purchases were going through the same thing. A UNETHICAL ON THEIR PART. "These consumers made a deal with StubHub," he said. The cookie is used to store the user consent for the cookies in the category "Performance". Attorney General Yost Inks Agreement with StubHub to Issue Ohioans 01-24-2022 11:26 AM. Hopefully the credit card company will stand up for me. if you have any questions please feel free to contact me. follow the steps below. I want to know what the point of the "protection plan" is that they have? As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. We lost the concert for that. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! After the switch, you will enter the email address you use to access the community in order to reset your password. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Is Beyonces Tour Another Dynamic Ticket Price Mess? Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Others were postponed. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Necessary cookies are absolutely essential for the website to function properly. Overcharged. BOSTON . Purchased 2 tickets to a college basketball game. If I don't get a refund soon I'll be reporting theft to PayPal. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. The suit explains how StubHub has changed its. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Receive a coupon for 120 percent of your original purchase*. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Covid-19: What to do if you have tickets to an event that is canceled Also, awfully bold of them to assume I would want to purchase through them again. UPS delivered my tickets, but now I can't find them. My husband and I had tickets for Food city 500 on Sunday April 5,2020. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. You also have the option to opt-out of these cookies. This is pure fraud. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Terrible customer service. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. I simply do not understand how this can happen. This website uses cookies to improve your experience while you navigate through the website. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. At this point, this transaction constitutes fraud. Open the SeatGeek app. I purchased a ticket in February for a concert for over $800. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I didn't receive my ticket and they won't give a refund only a worthless coupon. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business.